Now, organizations can automatically, using AI, gain deeper insights from F2F interactions to assist in transitions – whether welcoming a new acquisition, new staff or a new promotional campaign.
As the United States swears-in a new President, the timing is perfect to talk about the value of having the right tools to manage transitions…like Reveal F2F.AI.
Even in the best of times, transitions may be tricky, but when there are multiple crises and an absence of clear policy, having the ability to automatically capture and analyze in-person interactions can help make a big difference.
Reveal’s face-to-face artificial intelligence (F2F.AI) analytics solution is an enterprise-grade, cloud-based SaaS platform enabling organizations to capture essential data and produce relevant business insights from F2F interactions.
In simple terms, organizations record everything communicated to call centers and online, but face-to-face interactions have been, until now, a ‘blind spot’. Reveal F2F.AI is a breakthrough, completing the digital picture of business interactions and transactions, while providing valuable insights for Revenue Generation, Customer Experience, Compliance and Risk Management, Competitive Intelligence, Bias Management, Training and other key operational areas.
Here’s why Reveal F2F.AI is the ideal tool for transitions:
1. Like witnessing history, Face-to-Face interactions are the most impactful.
Whether training new employees, speaking to the media or delivering a sales pitch (or policy pitch), experiences involving eye-to-eye contact and body language increase the value of every word. Memorable experiences serve as a great bonus when experiencing a transition of leadership, a move, a launch…or even a sales pitch!
For this reason, it is tremendously important to capture such events, transcribe them, analyze key words, measure sentiment and gain insights. Historians and journalists have been doing so manually for generations, while injecting their own interpretations. Now, corporations and organizations can automatically, using artificial intelligence, gain deeper insights from face-to-face (F2F) interactions and transactions to assist in transitions – whether welcoming a new acquisition, new staff or a new promotional campaign.
2. You don’t have to live in the White House to monitor face-to-face meetings and engagements!
Every bank, healthcare organization and retailer records your calls and clicks through their call and data centers. Some do it to comply with Consumer Protection Regulations and others for Training purposes…so why aren’t face-to-face encounters in businesses being captured and analyzed?
Until recently, capture of face-to-face interactions presented a technical obstacle. Now, with Reveal’s capabilities, not analyzing F2F encounters is a missed opportunity!
3.Teleprompters offer only one perspective. More is needed to gain insights.
It is one thing to rehearse face-to-face presentations, negotiations, sales pitches and other important messages; yet it is clearly another experience to leverage a tool enabling you to practice, capture, replay, analyze, gain insights and to monitor improvements. Objective insights and subjective observations provide a world of guidance for improving our performance and success.
4.Do the best of your ability to preserve, protect and defend.
Changing of the guard brings with it the need to refresh expectations and mindfulness of policies and regulations. New staff must be briefed and existing staff reminded. It is critical in many industries to monitor compliance, for consumer protection, fraud prevention and ensuring the observance of protocols that maintain best practices.
Reveal presents the only viable tool for reliably monitoring compliance of face-to-face interactions.
5. Just like inaugurating a former VP, Reveal is a plug-and-play solution!
There is a lot to say for leveraging experience and hitting the ground running! With President Biden knowing his way around both the White House and the Capitol, he will be able to accomplish much without the steep learning curve.
Same with Reveal’s F2F.AI solution! Leveraging experience from the world of call and data centers, Reveal has created a super easy-to-use solution that requires no integration and no maintenance. Just plug-and-play and start enhancing performance and the bottom line. Immediate insights are available on a permissions basis, simplifying transitions and day-to-day business.
So, on this auspicious occasion, remember that transitions are ideal for employing Reveal…and God bless America!