Industries
Reveal the Unknown in Your Industry
Whether regulated or not, most industries crave CX insights from their customers and collect data from calls and clicks via every technological tool possible. Yet there is a universal blind spot in F2F intelligence, which Reveal addresses specifically, in addition to its media-capturing capabilities.
The F2F.AI Breakthrough
Analysts in every company and industry are hungry for customer data…especially when a customer meets the company face-to-face. This is the one place where human interaction is most engaging and potentially most impactful on sales, loyalty, customer satisfaction and the likelihood of recommending the business to a friend. So why haven’t F2F interactions been captured and analyzed?
Until Reveal, the challenges have been technical ones:
- How can you record without interrupting the interaction and creating awkwardness?
- How can noise be diarized to ensure a clear playback and accurate transcription – both critical for analytics?
- How can the system manage multiple languages, accents and dialects?
- How can the solution be easy-to-use, yet robust enough for enterprise customers?
Reveal addressed these obstacles and more in its secure, cloud-based SaaS solution. By employing artificial intelligence (AI) and machine learning (ML), Reveal has emerged as the first solution to truly address the needs of enterprises, businesses and organizations across the board.
In whichever industry you operate, you can undoubtedly benefit by analyzing the Voice of your Customer in-store / in-branch / on-the-go – when you meet face-to-face – by using Reveal F2F.AI.
The Sensitivity of Privacy Protection
Protection of personal privacy is an important when acquiring technologies that capture, analyze and store customer information.
Regulated industries – particularly those dealing with financial and healthcare-related advisory, products and services – are required to record and store calls and online interactions and transactions. These industries have the added benefit of tracking demographics, customer preferences and trends that can help them make strategic decisions and personalize customer service.
In non-regulated sectors, data is still captured and subject to personal privacy regulations, which are increasing as customer analytics capabilities and services become more common.
It is essential to inform customers that they may be recorded, that their privacy will be respected and that safeguards are in place to protect the data collected. This is the responsibility of the operator gathering data and analyzing it.
