Customer Journey Solution
Reveal the Blind Spot in Customer Journey
Businesses today capture and analyze customers’ every call and click, whether for consumer protection, quality control or training purposes. Only face-to-face (F2F) interactions are not monitored…as a result, in-person feedback is the critical blind spot in monitoring Customer Journey.
Best Meetings are F2F
F2F interactions between customers and service representatives can provide businesses more and different insights than calls or clicks, particularly because they mostly occur when customers enter businesses they are open to supporting. Also, human interaction employs body language to convey important information, including customer sentiment.
Automatic Value from Day One
With Reveal, Customer feedback is accumulated and automatically processed into business insights and statistics, providing increasing value from the moment you begin monitoring data. While you will learn about Customer Journey, you will also discover hidden insights leading your business to better marketing, service and operational practices.