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Read and Reveal

Endurance in Sport and at the Office

I just wanted to share my tremendous sense of accomplishment at completing the Ironman 70.3 Tiberius Triathlon recently. Held in and around the Sea of Galilee, it was the first time an Ironman took place in Israel, which was very

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8 Ways to Hit the X in CX FACE-TO-FACE

Do you want to Improve Customer Experience?! Do you want to Improve Revenues?! Of course the answer is an emphatic “YES!!!” The solution is simpler and more affordable than you think! In an age when every call and click is

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Skeleton holding on the phone and a recording says "Your call is vey important to us...Please continue to hold..."

Companies Routinely Snub Valued Customers

Listen-up! Your recording says “Your call is important to us,” and then you make me hold for 1 hour of my precious time…but never answer. I have important complaints, ideas and compliments, but can’t get through to you without getting

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Measuring Super Experience at the Supermarket

Measuring Super Experience at the Supermarket

Supermarkets, like other retailers, benefit by evaluating customer experience (CX). Here, margins may be small, but 1 cartful x 52 weeks = big annual revenues! Here are 3 ways supermarkets can evaluate CX with one robust, but simple customer experience

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Transitions are Ideal for Employing Reveal

Now, organizations can automatically, using AI, gain deeper insights from F2F interactions to assist in transitions – whether welcoming a new acquisition, new staff or a new promotional campaign.  As the United States swears-in a new President, the timing is

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Breakthrough: Face-to-Face Analytics

“This Call is Being Recorded for Quality Control Purposes. But Don’t Expect Quality Control When You Visit our Stores…” Have you ever stopped to ask why call center calls are recorded “for quality control purposes”? Today, after customers log into

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