Listen-up! Your recording says “Your call is important to us,” and then you make me hold for 1 hour of my precious time…but never answer. I have important complaints, ideas and compliments, but can’t get through to you without getting

On the day before the Jewish New Year, Reveal sent a holiday greeting comparing pomegranate seeds to the “sweet, juicy insights your customers share” with your business…saying you just need to know how to squeeze them to get the juice

Supermarkets, like other retailers, benefit by evaluating customer experience (CX). Here, margins may be small, but 1 cartful x 52 weeks = big annual revenues! Here are 3 ways supermarkets can evaluate CX with one robust, but simple customer experience

The trial of Derek Chauvin for George Floyd’s death reminds us: individual biases may have serious consequences for Employers and Employees.   Harboring Biases is Bad Business Employers do their best to establish policies that reduce the chances of illegal

The Insurance Industry can reposition by incorporating new digital technologies and improving customer experience. Here are a few tips. The Pandemic and Financial Pandemonium Consider for a moment that you are the Chief Revenue Officer of a leading Insurance Agency,

Their mission is to report their “objective” findings as precisely as possible, with the job demanding excellent communication skills, discretion…and memory. “Her Name is on the Tip of My Tongue…” Mystery Shoppers are sent undercover to service businesses with a

Now, organizations can automatically, using AI, gain deeper insights from F2F interactions to assist in transitions – whether welcoming a new acquisition, new staff or a new promotional campaign.  As the United States swears-in a new President, the timing is