Banking | Investments | Financial Advisory | Credit Card | Wealth Management
Uncover the CX Blind Spot
Your business is likely only capturing and analyzing customer experience electronically, but what happens in your branch office? It’s time for you to reveal what’s behind the ‘blind spot’ in your face-to-face agent-customer exchanges.
Enhance Compliance Protection
Chances are your call center agents are better monitored than your branch representatives, because consumer protection laws don’t yet regulate face-to-face. In-branch customers need consumer protection, too, and person-to-person insights will prove a profitable dividend!