Shopping Undercover: Increasing the Value of Mystery Shoppers

Mystery Shoppers

Their mission is to report their “objective” findings as precisely as possible, with the job demanding excellent communication skills, discretion…and memory. “Her Name is on the Tip of My Tongue…” Mystery Shoppers are sent undercover to service businesses with a mission of evaluating staff performance, customer behavior, cleanliness, and various measures of service, satisfaction and […]